Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with JORST. Please read our shipping policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the shipping terms outlined below.

1. Pre-Orders

Certain JORST products may be offered as pre-orders. Pre-order items are not immediately available for shipment because they are produced or prepared after the pre-order period.

Please allow approximately 4–6 weeks for pre-order orders to ship. This timeframe refers to the time needed for production, preparation, quality control, packaging, and fulfillment before your order is handed to the shipping carrier.

The 4–6 week timeframe is an estimated shipping timeframe, not a guaranteed delivery date. Production or fulfillment may occasionally take longer due to circumstances outside of JORST’s control.

If your order contains a pre-order item, your order may be held until the pre-order item is ready to ship unless otherwise stated on the product page.

2. Weekly Pre-Order Updates

Customers who are subscribed to JORST email and/or SMS notifications may receive weekly updates regarding the status of their pre-order.

Please make sure the email address and phone number provided at checkout are accurate and that you are subscribed to our communications if you would like to receive these updates.

3. Order Processing & Shipping

For products that are not pre-orders, orders are generally processed within 2–5 business days after the order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information.

For pre-orders, shipping will begin after the estimated 4–6 week production/fulfillment period has been completed.

4. Tracking Information

Once your order has shipped, a tracking number will be sent to the email address and/or phone number provided at checkout.

Please allow 1–2 business days for tracking information to update after receiving your tracking number. It is normal for tracking information to take some time to appear or update after the carrier receives the package.

A tracking number being created does not necessarily mean the package has already begun moving.

5. Estimated Delivery Times

After your order has been shipped, delivery times depend on the shipping method selected at checkout and the shipping carrier.

Estimated delivery times are provided as estimates only and are not guaranteed delivery dates.

JORST is not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect addresses, carrier backlogs, or other circumstances outside of our control.

6. Shipping Delays

While we work to fulfill every order as quickly as possible, unexpected delays can occur.

For pre-orders, the 4–6 week timeframe is an estimate. Production, quality control, inventory, transportation, customs, or other unforeseen circumstances may occasionally cause delays.

A delay does not automatically qualify an order for a refund or cancellation while the order is still being actively processed or fulfilled.

If there is a significant change to the expected fulfillment timeline, JORST will make reasonable efforts to communicate updates to affected customers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your name, address, apartment/unit number, city, state, ZIP code, email address, and phone number before completing your purchase.

JORST is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong shipping information, please contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

8. Lost, Stolen, or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, JORST is not responsible for packages that are subsequently lost, misplaced, or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier directly.

We may assist with providing available order or tracking information, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

9. International Orders

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

These fees, when applicable, are the responsibility of the customer.

International delivery times may vary significantly depending on the destination, customs processing, and the shipping carrier.

10. Multiple Items in One Order

If an order contains multiple items with different availability or fulfillment timelines, JORST may ship the items together once all items are ready unless otherwise stated.

If you would like items shipped separately, additional shipping charges may apply.

11. Order Cancellation

Because pre-order items are produced or prepared specifically based on customer demand, pre-order orders may not be eligible for cancellation once production or fulfillment has begun.

If you need to request a cancellation, contact JORST as soon as possible after placing your order. Cancellation requests are not guaranteed and will be reviewed based on the current status of the order.

12. Chargebacks & Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact JORST Customer Support so we can review the order and work toward resolving the issue.

Customers acknowledge that pre-order items have an estimated 4–6 week fulfillment timeframe and that shipping/tracking information may take 1–2 business days to update after shipment.

Submitting a chargeback because an order is still within its stated processing or fulfillment timeframe does not mean the order is considered late or undelivered.

JORST reserves the right to provide applicable order information, communications, tracking information, purchase records, and policy acknowledgments to the payment processor or financial institution when responding to a payment dispute.

13. Agreement to This Policy

By placing an order with JORST, you confirm that you have reviewed and agree to this Shipping Policy, including the estimated fulfillment timeframe for pre-orders, tracking update timeframe, shipping estimates, potential delays, and customer responsibilities described above.

If you have questions about shipping or your order, please contact JORST Customer Support before placing a payment dispute.

Thank you for supporting JORST